Forum Discussion
No internet for 3 days & counting
Our internet quit working 3 days ago, & everytime I call, they keep telling me that it's weather related. It did rain a little bit when it stopped working; but it has been clear weather since then, wi...
Dracowolf,
I see this is your first post here. Welcome to the Community! As maratsade stated, weather in two locations can play a factor, both at your address, and where your ground station is located (Santa Clara, CA). However, I'm not seeing any weather issues with either. I was looking into your system and noticed a bad alignment pretty quickly. I'm going to be sending out a technician to make a couple fixes for you and hopefully set everything straight! The associated fees have been waived, and a technician will be reaching out to you shortly to establish when they'll be coming out.
Thanks,
Remy
There are two places where weather plays a role: one is where you live, and the other is where the ground station is. Sometimes weather at the ground station can affect equipment, and this may take a while to resolve. This may or may not be your case, and only HughesNet reps can tell you if this is happening.
The reps are on M-F during business hours, though sometimes there are reps here a little later. I will tag them:
If you have terrestrial options, such as cable or DSL, maybe you do need to consider switching. That's always an option available to you as a consumer.
