Forum Discussion
No internet for 3 days & counting
Our internet quit working 3 days ago, & everytime I call, they keep telling me that it's weather related. It did rain a little bit when it stopped working; but it has been clear weather since then, wi...
Dracowolf,
I see this is your first post here. Welcome to the Community! As maratsade stated, weather in two locations can play a factor, both at your address, and where your ground station is located (Santa Clara, CA). However, I'm not seeing any weather issues with either. I was looking into your system and noticed a bad alignment pretty quickly. I'm going to be sending out a technician to make a couple fixes for you and hopefully set everything straight! The associated fees have been waived, and a technician will be reaching out to you shortly to establish when they'll be coming out.
Thanks,
Remy
Dracowolf,
I see this is your first post here. Welcome to the Community! As maratsade stated, weather in two locations can play a factor, both at your address, and where your ground station is located (Santa Clara, CA). However, I'm not seeing any weather issues with either. I was looking into your system and noticed a bad alignment pretty quickly. I'm going to be sending out a technician to make a couple fixes for you and hopefully set everything straight! The associated fees have been waived, and a technician will be reaching out to you shortly to establish when they'll be coming out.
Thanks,
Remy
Thank you so much!
