Forum Discussion
No internet for 3 days & counting
Our internet quit working 3 days ago, & everytime I call, they keep telling me that it's weather related. It did rain a little bit when it stopped working; but it has been clear weather since then, wi...
Dracowolf,
I see this is your first post here. Welcome to the Community! As maratsade stated, weather in two locations can play a factor, both at your address, and where your ground station is located (Santa Clara, CA). However, I'm not seeing any weather issues with either. I was looking into your system and noticed a bad alignment pretty quickly. I'm going to be sending out a technician to make a couple fixes for you and hopefully set everything straight! The associated fees have been waived, and a technician will be reaching out to you shortly to establish when they'll be coming out.
Thanks,
Remy
Good to know, thanks!
Dracowolf,
Have you received a call from our technicians?
Thanks,
Remy
- Yes I did. Sorry, I've been busy working, lol. They scheduled it for today, & the tech just left a lil while ago. Apparently my dish was out of alignment, had a bad cable, & had a bad cable connector thingy. The technician showed up on time, was really friendly, & fixed all the problems; so I'm back online, yay! Thank yall soooo much! Yall are awesome! 😁
If only the customer service reps I talked to on the phone before were as friendly & awesome, then it probably would've been taken care of much sooner; because I knew it wasn't just due to the weather🤣.
Thanks again!Dracowolf,
That's great to hear! Very glad the technician was able to get everything set straight. Please let us know if you have any issues or questions in the future, we'd be more than glad to help out!
Thanks,
Remy
