Outage

[EmilyDunsing]

Is there a way we can see if there is an area outage? Our internet keeps going in and out.

[maratsade]

Not that I know of.  EDIT: unless the HN reps post about it here or in social media. 

Hopefully the reps on this site will get back to you with info.  @Liz 

[Liz]

Good morning Emily,

Welcome to the community, glad you found us. I just checked our network reports and it does appear there is service degradation out of your gateway in Billings, MT. Our engineers are already working to address this. Your patience and understanding are greatly appreciated.

Thanks,

Liz

[EmilyDunsing]

Oh wow, we are in TX...didn't think the gateway would be in MT. It appears to be working now. Hopefully it stays this way so I can finish the day up at work. Thank you again!

[maratsade]

The gateways are always in another state. Good that it got fixed so quickly!

[Liz · Accepted solution]

You're welcome, Emily! Glad to see you're back online. I did just get a report a couple minutes ago confirming that engineering resolved this. Thank you for your patience!

-Liz