Forum Discussion

Lee98611's avatar
Lee98611
Freshman
8 years ago

Sending and Recieving Faxes

I am curious as to why we are not told about sending and recieving faxes. Ihave noticed that Hughes Net blocks our abillity to send and recieve faxes. I I were a deaf person would the TTY be then bl...
faxes
receivng
sending
worst mistake i ever did
  • Liz's avatar
    Liz
    8 years ago

    Good morning Lee98611,

     

    I see you're new here, so welcome to the community! Thanks for posting, I'm sorry that the installer misspoke about the HughesNet Voice capabilities. Normally if there's a discussion about faxing with the HughesNet Voice service, the sales or customer service rep should explain that HughesNet Voice does not support fax machines.

     

    Our online FAQ and legal site states our incompatibility with fax machines as well:

     

     

    I'm sorry for any inconvenience, I hope this clears things up.

     

     

Liz's avatar
Liz
Moderator

Good morning Lee98611,

 

That address isn't something we use. When you activated your HughesNet Voice service, this page should have been a starting point for getting activated:

http://voice.hughesnet.com/activate/innomediaJ2.cfm

 

On that page is the guide for your HughesNet Voice service: http://voice.hughesnet.com/activate/docs/InnoVoiceGuide.pdf

 

Page 25 is where the instructions start for setting up your HughesNet Voice web self care portal, from which you can manage your Voice features. It's a separate web portal within the HughesNet Support Center. Since you're already posting here in the community, you're already regsistered for the support center, so skip to step 5 to register for the HughesNet Voice web portal.

 

The support center has changed a bit since this guide was published, so the screenshots may look a bit different. Please let me know if you have trouble finding where to manage your Voice service.

 

Lee98611's avatar
Lee98611
Freshman
8 years ago
Ok..
Maybe I should start a new thread on the topic.

Aside from sending and receiving faxes...
What I am also asking for is administrative privileges to my device.
And I been getting a bit of a ping pong ball effect.
Between InNomedia, and you Hughes Net.

Ok Plain and simple question..

My unit has already been activated by the tech.

My question plain nd simple is this.
Are we allowed or not allowed to have access as admins for our device?
I can access our modem non issue....but I need or would like to have admin access ..tp the voice box...

Are we allowed? Or Disallowed access, even though it is not leased equipment.

And from what InNomedia has told me.
The box comes with firmware specific to whom they sell too.
In other words they do not sell to the public.
Therefore they will.not give me information
  • Liz's avatar
    Liz
    Moderator
    8 years ago

    No, customers do not have admin access to the ATA.