Slow Speeds with Fusion

[Courtney1980]

Just switched to Fusion, first month worked wonders even after priority data ran out. Kids were able to get into the classes, stream their teachers, even without priority data. Now pages are barely loading and they can’t get into their live classes. Help!

[Remy]

Courtney1980,

Thanks for reaching out! We're sorry to hear you've been experiencing some service issues, and we'd love to help out! A couple quick questions; when did this issue seem to start? Was this issue being experienced when you had priority data on your account?

Thanks,

Remy

[Courtney1980]

It started maybe a week ago. No. We didn’t experience while having the priority data. And during the first month it ran fine without priority data. So when the priority data was used this month we assumed it would continue to run like it had the first month. 

[Remy · Accepted solution]

Courtney1980.

After running diagnostics, we're going to see if a modem swap will do the job. It seems your modem has been consistently experiencing unexpected reboots and errors. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. Please let us know if the new modem solves this issue!

Thanks,

Remy

[Courtney1980]

Thank you so much!

[Courtney1980]

Update:

Installed new modem. Tech support yesterday was great to work with. Tech support today was terrible to work with but got the installation done today. I could load a webpage while on the phone with tech support but by the time I hung up it wasn't working. System State Code says 3.1.1

[Courtney1980]

Update 2:

I figured it out. As of right now it’s running perfectly. 

[Remy]

Courtney1980,

That's great to hear! Please let us know if you have any additional issues!

Thanks,

Remy