Forum Discussion

Lrw129's avatar
Lrw129
New Member
6 years ago

This internet suuuuuucks

I’ve been without WiFi for several days. Was told the Gateway address was currently experiencing bad weather. I have no clue what the gateway address is because i could barely understand the tech. It sure wasn’t my address because my weather was fine at the time. Plus, it’s been out for 4-5 days....maybe longer. So 5 days worth of bad weather affects service?!? We never connect to the WiFi because it’s pain stakingly slow. We just use unlimited Verizon data now because we can’t rely on HughesNet. Anyways, the tech told me that my service would be back up once the weather cleared up. Then I got an email the next day asking to take a survey regarding the resolution of my issue. It was never resolved!! I either need my service back up or I need my contract cancelled.
  • Damian's avatar
    Damian
    6 years ago

    Hello Leanne, 

     

    Thank you for reaching out to us and welcome to the community. I see you recently had a technician come out to repair the service. After running diagnostics, It appears your equipment is now up and running properly. Please let me know if you need any further assistance.

     

    -Damian 

     

     

  • Damian's avatar
    Damian
    Moderator
    6 years ago

    Hello Leanne, 

     

    Thank you for reaching out to us and welcome to the community. I see you recently had a technician come out to repair the service. After running diagnostics, It appears your equipment is now up and running properly. Please let me know if you need any further assistance.

     

    -Damian 

     

     

    • Damian's avatar
      Damian
      Moderator
      6 years ago

      Leanne,

       

      We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

       

      -Damian

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    6 years ago

    Lrw129 

     

    If you haven't already, try power cycling your modem.  Unplug it, wait a minute, then plug it back in.  Wait about five minutes, then try to go online. 

     

    After you've power cycled the modem, and using a LAN cable connected device (preferably), try going to this page.  If you can get to that page....

     

    1.  Are both boxes at the top of the page green?

    2.  What do you see listed for a State Code in the System Summary box toward the top of the page?

    3.  What is showing for your Satellite Receive Signal Strength in the WAN Info box on the bottom left?