Forum Discussion

Lrw129's avatar
Lrw129
New Member
6 years ago

This internet suuuuuucks

I’ve been without WiFi for several days. Was told the Gateway address was currently experiencing bad weather. I have no clue what the gateway address is because i could barely understand the tech. It ...
  • Damian's avatar
    Damian
    6 years ago

    Hello Leanne, 

     

    Thank you for reaching out to us and welcome to the community. I see you recently had a technician come out to repair the service. After running diagnostics, It appears your equipment is now up and running properly. Please let me know if you need any further assistance.

     

    -Damian 

     

     

GabeU's avatar
GabeU
Distinguished Professor IV
6 years ago

Lrw129 

 

If you haven't already, try power cycling your modem.  Unplug it, wait a minute, then plug it back in.  Wait about five minutes, then try to go online. 

 

After you've power cycled the modem, and using a LAN cable connected device (preferably), try going to this page.  If you can get to that page....

 

1.  Are both boxes at the top of the page green?

2.  What do you see listed for a State Code in the System Summary box toward the top of the page?

3.  What is showing for your Satellite Receive Signal Strength in the WAN Info box on the bottom left?