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jr.firepup's avatar
jr.firepup
Freshman
9 years ago
Solved

Tried to upgrade, but didn't get any of my MB or bonus bytes. Got an email that confirmed the deal, but no upgrade.

I just upgraded my data usage about 8 hrs. ago, from pro plus to max, and I still haven't seen anything but a big red circle on my status meter. I had some tokens saved up, but now my internet is e...
Data Management
Amanda's avatar
Amanda
Moderator
9 years ago
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Hi jr.firepup

That is because you went from Pro Plus to Max on Feb 13, and tried to "upgrade" from Max to Max on the 20th.  Anyway, is there a reason you are changing your service plan so many times in a month since about June of last year?

Amanda
  • jr.firepup's avatar
    jr.firepup
    Freshman
    8 years ago
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    Hi Amanda. I don't know if you remember me, but I was having a problem with my upgrade back on 2/21/17. You asked me why I was upgrading my plan a couple of times a month. Well, for one thing, when I signed up with Hughes Net, I was told that I wouldn't possibly be able to use that much data in one month. Well the guy was wrong!!! And for another thing, I figured out why I was "chewing up so much data ", as Birddog so colorfully described it. I had two tablets, my cell phone and my TV on 24/7, with programs running in the background. So I stopped that, but am still "chewing through data". And for the third thing, I have read the Hughes Net contract over a few times, and cannot find anything in there prohibiting the switching of plans more than once a month. But now I have been blocked from upgrading (or downgrading) on the Hughes Net Website. I am now required to call the Hughes Net Customer Care to change my policy.  I think that this is outrageous. Especially since there is a clause in the Hughes Net Gen4 Fair Policy Act that says if you exceed your data allowance you can upgrade your service plan. So, why am I being singled out? Please explain this to me. Here is the shortcut to the conversation in question: https://community.hughesnet.com/t5/Tech-Support/Tried-to-upgrade-but-didn-t-get-any-of-my-MB-or-bonus-bytes-Got/td-p/56595?reply%5Bid%5D=18437371&utm_campaign=new_reply&utm_content=reply_button&utm_medium=email&utm_source=notification

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      8 years ago
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      jr.firepup

       

      Forgive me if I'm reading this wrong, but I believe what she was saying is that you were trying to go from Max to Max.  The Max plan is the highest Gen4 plan available for most.  

       

      With that said, there is now Gen5 to upgrade to, so maybe you will be able to do that.  

      • jr.firepup's avatar
        jr.firepup
        Freshman
        8 years ago
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        GabeU;
        I made a mistake. I thought that I was going from Pro Plus to Max and didn't realize that I was trying to change from Max to Max. Furthermore, I don't want to sign up for Gen5. That would lock me into another year's contract. What I really want, is to be able to change my plan on the Hughes Net website when I feel the need to. It seems like ever since I posted my concern to the community board, someone from Hughes Net made sure that I couldn't change my plan anymore unless I called Hughes Net Customer Care! I feel singled out! If you could look into that for me, (or find someone who will) and maybe get the ball rolling, to put it back to how it was before, I would very much appreciate it!!!

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to upgrade, but didn't get any of my MB or bonus bytes. Got an email that confirmed the deal, but no upgrade.","id":"message:56595","revisionNum":1,"repliesCount":14,"author":{"__ref":"User:user:8333"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:56595"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:56595"},"body@stripHtml({\"truncateLength\":200})":"I just upgraded my data usage about 8 hrs. ago, from pro plus to max, and I still haven't seen anything but a big red circle on my status meter. I had some tokens saved up, but now my internet is e...","body@stringLength":"247","rawBody":"I just upgraded my data usage about 8 hrs. ago, from pro plus to max, and I still haven't seen anything but a big red circle on my status meter. I had some tokens saved up, but now my internet is eating them
all up. Somebody please help!","kudosSumWeight":0,"postTime":"2017-02-20T23:22:00.000-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Data Management","text":"Data Management","time":"2017-03-08T04:06:48.317-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:56595_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":7049},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"I just upgraded my data usage about 8 hrs. ago, from pro plus to max, and I still haven't seen anything but a big red circle on my status meter. I had some tokens saved up, but now my internet is eating them
all up. Somebody please help!"},"Conversation:conversation:56595":{"__typename":"Conversation","id":"conversation:56595","solved":true,"topic":{"__ref":"ForumTopicMessage:message:56595"},"lastPostingActivityTime":"2017-05-23T20:53:47.286-04:00","lastPostTime":"2017-05-23T20:53:47.286-04:00","unreadReplyCount":14,"isSubscribed":false},"ModerationData:moderation_data:56595":{"__typename":"ModerationData","id":"moderation_data:56595","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:56595_1":{"__typename":"Revision","id":"revision:56595_1","lastEditTime":"2017-02-20T23:22:00.000-05:00"},"ForumReplyMessage:message:56602":{"__typename":"ForumReplyMessage","id":"message:56602","conversation":{"__ref":"Conversation:conversation:56595"},"author":{"__ref":"User:user:17171"},"revisionNum":1,"uid":56602,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Tried to upgrade, but didn't get any of my MB or bonus bytes. Got an email that confirmed the deal, but no upgrade.","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:56602"},"parent":{"__ref":"ForumTopicMessage:message:56595"},"body":"Hi jr.firepup

That is because you went from Pro Plus to Max on Feb 13, and tried to \"upgrade\" from Max to Max on the 20th.  Anyway, is there a reason you are changing your service plan so many times in a month since about June of last year?

Amanda","body@stringLength":"274","rawBody":"Hi jr.firepup

That is because you went from Pro Plus to Max on Feb 13, and tried to \"upgrade\" from Max to Max on the 20th.  Anyway, is there a reason you are changing your service plan so many times in a month since about June of last year?

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When is it time to upgrade your favorite device? It’s a question that can only be answered by you! However, we would like to provide some tips that may help you decide when is the best time to upgrade.

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Got an email that confirmed the deal, but no upgrade.","moderationData":{"__ref":"ModerationData:moderation_data:77728"},"body":"

GabeU;
I made a mistake. I thought that I was going from Pro Plus to Max and didn't realize that I was trying to change from Max to Max. Furthermore, I don't want to sign up for Gen5. That would lock me into another year's contract. What I really want, is to be able to change my plan on the Hughes Net website when I feel the need to. It seems like ever since I posted my concern to the community board, someone from Hughes Net made sure that I couldn't change my plan anymore unless I called Hughes Net Customer Care! I feel singled out! If you could look into that for me, (or find someone who will) and maybe get the ball rolling, to put it back to how it was before, I would very much appreciate it!!!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":3,"postTime":"2017-05-21T15:31:15.733-04:00","lastPublishTime":"2017-05-21T15:31:15.733-04:00","metrics":{"__typename":"MessageMetrics","views":5644},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:56595/message:77728","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"718","rawBody":"

GabeU;
I made a mistake. I thought that I was going from Pro Plus to Max and didn't realize that I was trying to change from Max to Max. Furthermore, I don't want to sign up for Gen5. That would lock me into another year's contract. What I really want, is to be able to change my plan on the Hughes Net website when I feel the need to. It seems like ever since I posted my concern to the community board, someone from Hughes Net made sure that I couldn't change my plan anymore unless I called Hughes Net Customer Care! I feel singled out! If you could look into that for me, (or find someone who will) and maybe get the ball rolling, to put it back to how it was before, I would very much appreciate it!!!

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:77728_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:77774":{"__typename":"ModerationData","id":"moderation_data:77774","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:77774":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:29869"},"id":"message:77774","revisionNum":1,"uid":77774,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:77728"},"conversation":{"__ref":"Conversation:conversation:56595"},"subject":"Re: Tried to upgrade, but didn't get any of my MB or bonus bytes. Got an email that confirmed the deal, but no upgrade.","moderationData":{"__ref":"ModerationData:moderation_data:77774"},"body":"

jr.firepup

 

I can't look into it for you, nor can I find anyone who can.  I'm only a customer, like you.  

 

But, being that Gen5 is what's available now and that they don't look to be offering Gen4 plans anymore, it's more than likely that the only option you are going to have is to either stay with what you presently have or upgrade to Gen5.  This is only an assumption, but I would be willing to bet that this is the case.  I do see that C0RR0SIVE mentioned something along those lines, too.  

 

I don't believe you are being singled out for this, but that this is the case with anyone that presently has a Gen4 plan.  

 

Also, when you upgrade to Gen5 it's a twenty four month, not twelve month, contract.  

   

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I can't look into it for you, nor can I find anyone who can.  I'm only a customer, like you.  

 

But, being that Gen5 is what's available now and that they don't look to be offering Gen4 plans anymore, it's more than likely that the only option you are going to have is to either stay with what you presently have or upgrade to Gen5.  This is only an assumption, but I would be willing to bet that this is the case.  I do see that  mentioned something along those lines, too.  

 

I don't believe you are being singled out for this, but that this is the case with anyone that presently has a Gen4 plan.  

 

Also, when you upgrade to Gen5 it's a twenty four month, not twelve month, contract.  

   

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Got an email that confirmed the deal, but no upgrade.","moderationData":{"__ref":"ModerationData:moderation_data:77658"},"body":"

Hi Amanda. I don't know if you remember me, but I was having a problem with my upgrade back on 2/21/17. You asked me why I was upgrading my plan a couple of times a month. Well, for one thing, when I signed up with Hughes Net, I was told that I wouldn't possibly be able to use that much data in one month. Well the guy was wrong!!! And for another thing, I figured out why I was \"chewing up so much data \", as Birddog so colorfully described it. I had two tablets, my cell phone and my TV on 24/7, with programs running in the background. So I stopped that, but am still \"chewing through data\". And for the third thing, I have read the Hughes Net contract over a few times, and cannot find anything in there prohibiting the switching of plans more than once a month. But now I have been blocked from upgrading (or downgrading) on the Hughes Net Website. I am now required to call the Hughes Net Customer Care to change my policy.  I think that this is outrageous. Especially since there is a clause in the Hughes Net Gen4 Fair Policy Act that says if you exceed your data allowance you can upgrade your service plan. So, why am I being singled out? Please explain this to me. Here is the shortcut to the conversation in question: https://community.hughesnet.com/t5/Tech-Support/Tried-to-upgrade-but-didn-t-get-any-of-my-MB-or-bonus-bytes-Got/td-p/56595?reply%5Bid%5D=18437371&utm_campaign=new_reply&utm_content=reply_button&utm_medium=email&utm_source=notification

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Hi Amanda. I don't know if you remember me, but I was having a problem with my upgrade back on 2/21/17. You asked me why I was upgrading my plan a couple of times a month. Well, for one thing, when I signed up with Hughes Net, I was told that I wouldn't possibly be able to use that much data in one month. Well the guy was wrong!!! And for another thing, I figured out why I was \"chewing up so much data \", as Birddog so colorfully described it. I had two tablets, my cell phone and my TV on 24/7, with programs running in the background. So I stopped that, but am still \"chewing through data\". And for the third thing, I have read the Hughes Net contract over a few times, and cannot find anything in there prohibiting the switching of plans more than once a month. But now I have been blocked from upgrading (or downgrading) on the Hughes Net Website. I am now required to call the Hughes Net Customer Care to change my policy.  I think that this is outrageous. Especially since there is a clause in the Hughes Net Gen4 Fair Policy Act that says if you exceed your data allowance you can upgrade your service plan. So, why am I being singled out? Please explain this to me. Here is the shortcut to the conversation in question: https://community.hughesnet.com/t5/Tech-Support/Tried-to-upgrade-but-didn-t-get-any-of-my-MB-or-bonus-bytes-Got/td-p/56595?reply%5Bid%5D=18437371&utm_campaign=new_reply&utm_content=reply_button&utm_medium=email&utm_source=notification

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jr.firepup

 

Forgive me if I'm reading this wrong, but I believe what she was saying is that you were trying to go from Max to Max.  The Max plan is the highest Gen4 plan available for most.  

 

With that said, there is now Gen5 to upgrade to, so maybe you will be able to do that.  

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Forgive me if I'm reading this wrong, but I believe what she was saying is that you were trying to go from Max to Max.  The Max plan is the highest Gen4 plan available for most.  

 

With that said, there is now Gen5 to upgrade to, so maybe you will be able to do that.  

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