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VERY slow email access

wgrobison1
Sophomore

Re: VERY slow email access

Yes Liz, that  is what I see when email page comes up. Nothing in the contacts or emailed contacts though it says there is nothing there

maratsade
Distinguished Professor III

Re: VERY slow email access

You may want to answer Liz's other questions so your case can move forward. 

wgrobison1
Sophomore

Re: VERY slow email access

Ok, I turn on computer, log in then cllick on MS Edge icon . That opens MyHughesnet home page. I click on Email in upper right corner, login screen comes up, I click that  and it goes to white screen a note at the bottom left says  ,  "waiting for cache" then sometimes a grey box appears in mid screen  with "loading" below it. some times that goes out then blank white screen, other times it justs keeps saying "loading" The menu bar  shows https://email.hughes.net.    

when I do finally access the page, all emailed contacts and contacts saved are gone. This is the same problem I had a few weeks ago on my old computer

maratsade
Distinguished Professor III

Re: VERY slow email access

If you're able to try your new PC on a non-HN connection, does webmail still load slowly?

 

If not, does a phone on a cellular network load webmail normally?

 

 


@wgrobison1 wrote:

Ok, I turn on computer, log in then cllick on MS Edge icon . That opens MyHughesnet home page. I click on Email in upper right corner, login screen comes up, I click that  and it goes to white screen a note at the bottom left says  ,  "waiting for cache" then sometimes a grey box appears in mid screen  with "loading" below it. some times that goes out then blank white screen, other times it justs keeps saying "loading" The menu bar  shows https://email.hughes.net.    

when I do finally access the page, all emailed contacts and contacts saved are gone. This is the same problem I had a few weeks ago on my old computer


 

wgrobison1
Sophomore

Re: VERY slow email access

Well... this morning early and now @ 9:45   my email is loading ok, still missing all my contact though

maratsade
Distinguished Professor III

Re: VERY slow email access

Yeah, until you answer the questions asked by Liz, you're basically in a holding pattern and nothing's getting solved. Up to you, though. 

Liz
Moderator
Moderator

Re: VERY slow email access

Hello wgrobison1,

 

I've escalated your email contact concern to our e-mail admins. I'll let you know if I have any updates there to share.

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

wgrobison1
Sophomore

Re: VERY slow email access

Liz, 

  I apologize for not answering your questions but I am not computer literate.  My other machine quit so I replaced it. I do not have a phone   to check it with. I did use my wife's computer and logged into my email. It logged in ok but still the contact list and emailed contact list are both empty. you mention trying from other tha HN . did you mean like Yahoo or foxfire?

  thank you for being patient

Liz
Moderator
Moderator

Re: VERY slow email access

No worries, we can go at your own pace. Thank you for the clarification. I'm looking at your site and I see you have a Cisco-Linksys router connected to your modem, is that right? If so, I suggest turning off the wifi on the HughesNet modem.

 

You can follow the steps here to get to the wifi settings in your HughesNet modem to turn off wifi. You have to uncheck the box next to SSID Enable under the 2.4GHz and 5 GHz tabs. Let me know if you need help with this. 

 

If you're able to turn off the wifi on the HughesNet modem, please let me know if you notice any difference in loading your email.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

GabeU
Distinguished Professor IV

Re: VERY slow email access


@wgrobison1 wrote:

 you mention trying from other tha HN . did you mean like Yahoo or foxfire? 


She likely meant a different provider, if you have the opportunity to do so, primarily to see whether the problem is device (your computer or setup) or HughesNet related.  Like if you have a laptop and you happened to be visiting friends or relatives that have internet service other than HughesNet.  That's just an arbitrary example.  Or even tethering to your cell phone in order to use its internet connection, if you can do that.  

 

Again, these are just arbitrary examples.  Liz is fully aware that many people do not have opportunity to use another service, even in a temporary testing scenario.


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