no connection, 502 bad gateway

[stephc]

My internet is not working.  I try running the download and speed tests and I get a 502 bad gateway error.  Also, only half the lights on the modem are on.  Please help.

[maratsade]

Have you tried turning off the modem, waiting a few minutes, and then restarting it? 

[stephc]

I have, still doesn't work.

[maratsade]

You may want to call the customer service number (866-347-3292). They're on 24/7.  The alternative is to wait until next week, when the HughesNet reps are on this site. 

[stephc]

thank you

[Remy]

stephc,

Thank you for reaching out! We appreciate your patience, as our offices are closed during the weekends. I see you called in, and our tech support team was able to get you a technician order. That's great! Please let us know how the visit goes and whether or not the issues have been resolved! 

Thanks,

Remy