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no connection, 502 bad gateway

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stephc
Freshman

no connection, 502 bad gateway

My internet is not working.  I try running the download and speed tests and I get a 502 bad gateway error.  Also, only half the lights on the modem are on.  Please help.

5 REPLIES 5
maratsade
Distinguished Professor IV

Have you tried turning off the modem, waiting a few minutes, and then restarting it? 

stephc
Freshman

I have, still doesn't work.

maratsade
Distinguished Professor IV

You may want to call the customer service number (866-347-3292). They're on 24/7.  The alternative is to wait until next week, when the HughesNet reps are on this site. 

stephc
Freshman

thank you

stephc,

 

Thank you for reaching out! We appreciate your patience, as our offices are closed during the weekends. I see you called in, and our tech support team was able to get you a technician order. That's great! Please let us know how the visit goes and whether or not the issues have been resolved! 

 

Thanks,

Remy