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Playon having issues with slow download speed?

GabeU
Distinguished Professor IV

Re: Playon having issues with slow download speed?


@spydermike wrote:

40 minutes and 47MB downloaded....15MB more to go!


Eek.  The Play Store is always slow for me too.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
spydermike
Sophomore

Re: Playon having issues with slow download speed?

Okay, so I also tried Playon Cloud and it is not working very well...yet another support ticket for that.  The cloud records fine, but my downloads fail.  Hmmm, unstable internet connection?  Fun Fun Fun.

GabeU
Distinguished Professor IV

Re: Playon having issues with slow download speed?


@spydermike wrote:

Okay, so I also tried Playon Cloud and it is not working very well...yet another support ticket for that.  The cloud records fine, but my downloads fail.  Hmmm, unstable internet connection?  Fun Fun Fun.


Yeah, that definitely sounds like a HughesNet issue.  

 

If you've had need to, have other sizable file downloads been successful, even if not speedy?  Not necessarily Microsoft related downloads, as those seem to be wacky for a lot of people, including myself, but other kinds.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
spydermike
Sophomore

Re: Playon having issues with slow download speed?

Other downloads in the last two days have included attempts at Playon desktop downloads during Bonus Zone time - those are failing too due to Amazon detecting an "unstable internet connection". 

 

We don't download much at all due to continually slow and bad internet service.  We are down to just light browsing, no videos at all, and email.  Kinda sux.

 

 

GabeU
Distinguished Professor IV

Re: Playon having issues with slow download speed?

@spydermike 

 

Hopefully between the two of them (PlayOn and HughesNet) whatever is happening can be figured out.  Slow speed and/or buffering is one thing, but file downloads shouldn't be flat out failing.

 

Something is definitely not right.  Smiley Sad  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
spydermike
Sophomore

Re: Playon having issues with slow download speed?

I don't see Hughesnet doing anything to help.  They gave up a while ago...offering a trite $20 monthly discount for 6 months for our "patience and understanding".  

 

Funny thing is, last night was the end of our last month's data cycle.  While still having a gig of data to go, we decided to try to stream a show at 11:30pm...it worked flawlessly.    To me this supports that they have simply oversold the capacity of their system in my area.  There is nothing they can do about that.  They don't offer solutions to try to help us, they just continue to try to sell the service.  Our local friends get offers to join still and we advise them to stay away.  They have cell service and even basic cell service kicks HNS to the curb.

 

We have neighbors that are putting a petition together for better internet service for safety and learning issues...the current poor cell and satellite internet optionsin our immediate area are simply not working.  

 

I am hoping that Playon can step up with a solution on their end...for the downloading failures on the Cloud app (it failed again last night) and for Amazon recording/downloading failures on the desktop version - both seemingly due to the unstable internet service.

 

Why is the Bonus Zone performance as bad as during the day?  Is there any way to get data from that besides doing it myself?

 

 

maratsade
Distinguished Professor III

Re: Playon having issues with slow download speed?

"Why is the Bonus Zone performance as bad as during the day? "

 

I would imagine because people know it's less congested, so they are flocking to it and causing congestion. The bonus zone was less congested because fewer people used it.  As soon as people started using it more, the congestion grew. 

 

So there is good cell internet service in your area? And who are your neighbours petitioning?

spydermike
Sophomore

Re: Playon having issues with slow download speed?

It would be really helpful if HNS put a congestion meter on the system so we could manage our expectations.  I know I am dreaming here, but for us to spend so much effort on trying to work solutions that have no hope of working really just pushes the dagger deeper in.

 

The closest cell signal from us is 7 miles away.  We are in rural area (the kind of area that Hughesnet was supposed to help with).  Our friends live in that cellular coverage area and I am helping them with a cellular internet solution...pretty easy really.  Recently, I needed to respond to someone and drove the 7 miles only to not have cellular data capability.  I drove further into town and still had issues.  I ended up not being able to deal with it - not sure why the data pipeline was down except for maybe the consolidation going on with two of the majors which has caused issues here recently.

 

The neighbors are petitioning the local and state government.  It is a safety issue because we live in a rural fire zone (you saw this on national news this year where whole towns got wiped out - that was here), we can not connect with fire or law enforcement and kids are not able to learn without decent internet.  Seems like a worthy cause.  Basic internet service, in this day and age and country, should be as available as a utility like water or electricity...in my opinion.  We are not that far from a fairly large metropolitan area and a major highway corridor.   No company is yet willing to step up and provide the services, and the company(ies) that do provide a service (like HNS and some cellular providers), render the service unreliable due to whatever reason.  Not enough profit in it...until the governement steps in it seems.

maratsade
Distinguished Professor III

Re: Playon having issues with slow download speed?

Not sure if the idea of a congestion meter is feasible, but it sure sounds interesting.  Good to hear people are becoming engaged and petitioning the local and state government, and I hope it works!

spydermike
Sophomore

Re: Playon having issues with slow download speed?

Thanks

 

I have to imagine that HNS can monitor each beam's traffic as part of their normal metrics.  A simple chart showing the typical beam traffic pattern that is updated once in a while would make a huge difference in helping us manage what beam width we all are fighting to use.  I would think. It would keep me from posting here as much...now that would be a benefit!