Forum Discussion

mkclark's avatar
mkclark
Freshman
3 years ago

iPhone connects to external router but does not get internet - nat or some setting issue???

My sister's old Belkin router died and she has tried to replace it with both an Asus and a Netgear router and has the same problem with both. We call tech support last night and they could not resolv...
HT1100
internet
iPhone
Jupiter
Router
mkclark's avatar
mkclark
Freshman

Thank you, but that solution, as you say, is for the HT2000W modem which has a builtin wifi router. Her HT1100 is only a satellite modem without wifi which is provided by a separate wifi router. We do suspect some setting, however. Regards - John D for mkclark

GabeU's avatar
GabeU
Distinguished Professor IV
3 years ago

Right, but what I mean is that some of the settings suggested, especially the ones concerning the security settings, may help with the iPhone connection issues to the separate router.

 

She can always try them, and then if they don't make a difference go back to the default settings in the router.