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Amount I paid is different than deducted

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Parough3
Freshman

Amount I paid is different than deducted

When I paid my invoice amount of $80.73, how is it that $85.73 was deducted from my account? Then later, another $1.00 later? I called the billing department, and the very I knowledgeable rep. was not able to tell me why. I was informed that my bill would stay at $80.73. I also want to know what the other dollar was for???
1 ACCEPTED SOLUTION
Liz
Moderator
Moderator

Good morning Parough3,

 

Thanks for reaching out. Let's go over your bill together so we make sure we're on the same page. To view a break down of your bill, please log into the Support Center: http://supportcenter.myhughesnet.com and follow the instructions here: http://hninfo.us/viewbill

 

The itemized bill can be found when you open the bill and click the "Account Charges" link in the bottom left corner.

 

Then we'll see this: 

The service plan fee, equipment lease fee, and tax add up to the $80.73 you mentioned. The $5 difference in question is that invoice charge. Subscribers not on auto-pay are charged $5 monthly to have their bill physically mailed to them.

 

Hope that made sense and clears things up for you. Now you know how to check your bill if you are curious about your charges.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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3 REPLIES 3
maratsade
Distinguished Professor IV

Do you get a paper invoice? I think they charge $5 for that.

The dollar deduction is probably part of the card  pre-authorization process. That gets put back in.

Did you check your invoice online?  You can do so here: https://my.hughesnet.com/myaccount

Click My Bill to see the invoice. 

 

Parough3 wrote:
When I paid my invoice amount of $80.73, how is it that $85.73 was deducted from my account? Then later, another $1.00 later? I called the billing department, and the very I knowledgeable rep. was not able to tell me why. I was informed that my bill would stay at $80.73. I also want to know what the other dollar was for???

 

In this quick video you'll learn how to easily view your Hughesnet bill and billing information online. You can access all of your Hughesnet account information at any time from our online customer portal at myhughesnet.com or on the Hughesnet Mobile App
GabeU
Distinguished Professor IV


@maratsade wrote: 

The dollar deduction is probably part of the card  pre-authorization process. That gets put back in. 


Yep.  It's the same for me every month.  I believe the amount of time varies by financial institution, but the hold on the dollar with mine drops off in five to seven business days.

Liz
Moderator
Moderator

Good morning Parough3,

 

Thanks for reaching out. Let's go over your bill together so we make sure we're on the same page. To view a break down of your bill, please log into the Support Center: http://supportcenter.myhughesnet.com and follow the instructions here: http://hninfo.us/viewbill

 

The itemized bill can be found when you open the bill and click the "Account Charges" link in the bottom left corner.

 

Then we'll see this: 

The service plan fee, equipment lease fee, and tax add up to the $80.73 you mentioned. The $5 difference in question is that invoice charge. Subscribers not on auto-pay are charged $5 monthly to have their bill physically mailed to them.

 

Hope that made sense and clears things up for you. Now you know how to check your bill if you are curious about your charges.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!