Forum Discussion

Parough3's avatar
Parough3
Freshman
6 years ago

Amount I paid is different than deducted

When I paid my invoice amount of $80.73, how is it that $85.73 was deducted from my account? Then later, another $1.00 later? I called the billing department, and the very I knowledgeable rep. was not...
  • Liz's avatar
    Liz
    6 years ago

    Good morning Parough3,

     

    Thanks for reaching out. Let's go over your bill together so we make sure we're on the same page. To view a break down of your bill, please log into the Support Center: http://supportcenter.myhughesnet.com and follow the instructions here: http://hninfo.us/viewbill

     

    The itemized bill can be found when you open the bill and click the "Account Charges" link in the bottom left corner.

     

    Then we'll see this: 

    The service plan fee, equipment lease fee, and tax add up to the $80.73 you mentioned. The $5 difference in question is that invoice charge. Subscribers not on auto-pay are charged $5 monthly to have their bill physically mailed to them.

     

    Hope that made sense and clears things up for you. Now you know how to check your bill if you are curious about your charges.

     

     

Liz's avatar
Liz
Moderator
6 years ago

Good morning Parough3,

 

Thanks for reaching out. Let's go over your bill together so we make sure we're on the same page. To view a break down of your bill, please log into the Support Center: http://supportcenter.myhughesnet.com and follow the instructions here: http://hninfo.us/viewbill

 

The itemized bill can be found when you open the bill and click the "Account Charges" link in the bottom left corner.

 

Then we'll see this: 

The service plan fee, equipment lease fee, and tax add up to the $80.73 you mentioned. The $5 difference in question is that invoice charge. Subscribers not on auto-pay are charged $5 monthly to have their bill physically mailed to them.

 

Hope that made sense and clears things up for you. Now you know how to check your bill if you are curious about your charges.