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Billed for tokens I did not receive

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gdslss
New Poster

Billed for tokens I did not receive

On 6/28/2017, while attempting to purchase a token I received a message stating that I was unable to purchase token due to an error.  I made another attempt to purchase the token and received same error.  Not sure if the problem was a problem with my computer, I restarted computer and again attempted to purchase the token.  Same result with a new message stating to try again in an hour.  In total, I made 8 attempts to purchase a token being told there was an error.

 

I was billed $72.00 for a token I never received.  I would like to receive a credit to my account.

2 REPLIES 2
Amanda
Moderator

Good morning gdslss,

 

Thank you for reaching out to us here. We'll get to work on locating your account and looking into what is going on with those tokens. Your patience is appreciated.

 

~Amanda

Amanda
Moderator

Hello gdslss,

 

I have finished looking over your account and would like to discuss this further. Please check your private messages for my latest response.

 

Thank you,

Amanda