Forum Discussion

Stephens's avatar
Stephens
Freshman
8 years ago

Billing Issue

Seems my bill jumped to $91.37/mo again, instead of the $61.37 it should be. Looks like this began back in December. 

    • Stephens's avatar
      Stephens
      Freshman

      I did. That's how I discovered the overcharging has been occuring since December 2016. They do this to me every year. :smileysad:

      • jcollison251's avatar
        jcollison251
        Sophomore

        Stephens wrote:

        I did. That's how I discovered the overcharging has been occuring since December 2016.


        You must have one of those bank accounts that doesn't give you statements and doesn't allow you to access your account online.  I hate those!

  • Hi Stephens,

     

     

    Thank you for posting. I've informed your case manager regarding your concern and he'll reach out to you by phone.

     

    • Stephens's avatar
      Stephens
      Freshman

      I haven't received a call, nor are there any updates in invoicing. 

      • Liz's avatar
        Liz
        Moderator

        Good morning Stephens,

         

        Your case manager William left you a voicemail sometime after your initial post here and left his contact info. He will also reach out to you this afternoon.