Forum Discussion
Billing
I am a new customer. When I first signed up $59.98 was withdrawn from my account. I haven't even started using it yet and my account was charged another $4.37 with no pre-authorization or explanation....
That does not encourage me more in the slightest in this company, and tax will not be charged to a bill 5 days later. Tax is to tacked onto the amount of funds that are being taxed. Nor should any of the other "explanations" that would make any inclination of some sense, especially after being repeated over and over to by the sales person that the first month in its entirety would only be the $19.95. until the second billing cycle which with no surprise is substantially higher than the sales woman had told me I would be charged one solid amount. Not this higher amount that I have for billing. A very improper to run a company. If you can't help undo this injustice then I will be inclined to speak with an employee higher up in the company. Thank you
Sorry, but I can't "help undo this injustice" as I'm not an employee. I'm a customer, like you, and was only giving possibilities of what the charge could be.
Employees will have a label next to their name, like Mod, to indicate that they are employees. They're on M-F from approximately 8AM to 5PM EST, though it can take them a day or two to reply. I'm sure they'll help you.
