Very disappointed

When I first started the services I was lied too I advise the agent what I use internet for I have fire sticks and my son plays on his PlayStation for the 1st  month the services were great no buffering the 2nd month I notice a little lag but blame the weather the 3rd month is when I starting calling advising my services are horrible is when I found out about the tokens ($) the next month I called to upgrade my plan and was told I was at my highest plan so I would have to buy tokens ….. I receive an email saying buy 1 get 2 free I had just purchased tokens I was told you ordered yesterday the plan is for today so nobody read notes and see that I have been calling weekly about horrible services I could barely watch shows playing the PlayStation was out ! I spoke with a supervisor who saw I use way over monthly and I advise I would receive good services for the month I was lied to I ask to upgrade my services and was told I was at my highest speed I could not go higher I did a survey and ask to be called when that person called she told me they do have something higher but it would cost me over 200 to get it and my contract would start over that does not work for me paying over 200 a month for just internet if the guy had told me ma’am our plans will not work for you I would have never switch. Finally today I called the lady was very rude and said you have not use all of your resources the etf is valid?? How did I not use all of my resources after calling over 20 times in the last 2 months ?  Give me my final bill waive the etf and let me go about my business !!