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Carisabernard1's avatar
Carisabernard1
4 months ago

Very disappointed

When I first started the services I was lied too I advise the agent what I use internet for I have fire sticks and my son plays on his PlayStation for the 1st  month the services were great no buffering the 2nd month I notice a little lag but blame the weather the 3rd month is when I starting calling advising my services are horrible is when I found out about the tokens ($) the next month I called to upgrade my plan and was told I was at my highest plan so I would have to buy tokens ….. I receive an email saying buy 1 get 2 free I had just purchased tokens I was told you ordered yesterday the plan is for today so nobody read notes and see that I have been calling weekly about horrible services I could barely watch shows playing the PlayStation was out ! I spoke with a supervisor who saw I use way over monthly and I advise I would receive good services for the month I was lied to I ask to upgrade my services and was told I was at my highest speed I could not go higher I did a survey and ask to be called when that person called she told me they do have something higher but it would cost me over 200 to get it and my contract would start over that does not work for me paying over 200 a month for just internet if the guy had told me ma’am our plans will not work for you I would have never switch. Finally today I called the lady was very rude and said you have not use all of your resources the etf is valid?? How did I not use all of my resources after calling over 20 times in the last 2 months ?  Give me my final bill waive the etf and let me go about my business !! 

Early Termination Fee

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  • Damian's avatar
    Damian
    Moderator
    4 months ago

    Carisabernard1,

     

    Thank you for reaching out to us and I am sorry to hear this.  I apologize for the miscommunication as it sounds like you may have not been informed clearly about data management or satellite internet functionality when signing up. I also apologize on behalf of the agent you spoke with if their response felt rude. It sounds like they may have been trying to say that you have not used all the tips and tricks available to manage your data allotment and have more efficient streaming which I can help you with, if you would like. First I would like to run diagnostics on your account to see what is causing this issue and rule out any other possible causes for these issues. Please private message me the phone number associated with your account so I can locate you in the system. You can send a private message by clicking this link https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644  or clicking my name and then "message" . Damian  

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When I first started the services I was lied too I advise the agent what I use internet for I have fire sticks and my son plays on his PlayStation for the 1st  month the services were great no buffering the 2nd month I notice a little lag but blame the weather the 3rd month is when I starting calling advising my services are horrible is when I found out about the tokens ($) the next month I called to upgrade my plan and was told I was at my highest plan so I would have to buy tokens ….. I receive an email saying buy 1 get 2 free I had just purchased tokens I was told you ordered yesterday the plan is for today so nobody read notes and see that I have been calling weekly about horrible services I could barely watch shows playing the PlayStation was out ! I spoke with a supervisor who saw I use way over monthly and I advise I would receive good services for the month I was lied to I ask to upgrade my services and was told I was at my highest speed I could not go higher I did a survey and ask to be called when that person called she told me they do have something higher but it would cost me over 200 to get it and my contract would start over that does not work for me paying over 200 a month for just internet if the guy had told me ma’am our plans will not work for you I would have never switch. Finally today I called the lady was very rude and said you have not use all of your resources the etf is valid?? How did I not use all of my resources after calling over 20 times in the last 2 months ?  Give me my final bill waive the etf and let me go about my business !! 

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When I first started the services I was lied too I advise the agent what I use internet for I have fire sticks and my son plays on his PlayStation for the 1st  month the services were great no buffering the 2nd month I notice a little lag but blame the weather the 3rd month is when I starting calling advising my services are horrible is when I found out about the tokens ($) the next month I called to upgrade my plan and was told I was at my highest plan so I would have to buy tokens ….. I receive an email saying buy 1 get 2 free I had just purchased tokens I was told you ordered yesterday the plan is for today so nobody read notes and see that I have been calling weekly about horrible services I could barely watch shows playing the PlayStation was out ! I spoke with a supervisor who saw I use way over monthly and I advise I would receive good services for the month I was lied to I ask to upgrade my services and was told I was at my highest speed I could not go higher I did a survey and ask to be called when that person called she told me they do have something higher but it would cost me over 200 to get it and my contract would start over that does not work for me paying over 200 a month for just internet if the guy had told me ma’am our plans will not work for you I would have never switch. Finally today I called the lady was very rude and said you have not use all of your resources the etf is valid?? How did I not use all of my resources after calling over 20 times in the last 2 months ?  Give me my final bill waive the etf and let me go about my business !! 

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Very disappointed","moderationData":{"__ref":"ModerationData:moderation_data:143395"},"body":"

While you wait for a rep to get back to you, you may want to check out the section of the subscriber agreement that deals with how to handle grievances. It's titled \"Dispute resolution and binding arbitration.\"  See https://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm

 

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Carisabernard1,

 

Thank you for reaching out to us and I am sorry to hear this.  I apologize for the miscommunication as it sounds like you may have not been informed clearly about data management or satellite internet functionality when signing up. I also apologize on behalf of the agent you spoke with if their response felt rude. It sounds like they may have been trying to say that you have not used all the tips and tricks available to manage your data allotment and have more efficient streaming which I can help you with, if you would like. First I would like to run diagnostics on your account to see what is causing this issue and rule out any other possible causes for these issues. Please private message me the phone number associated with your account so I can locate you in the system. You can send a private message by clicking this link https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644  or clicking my name and then \"message\" . Damian  

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