Forum Discussion
Billing
I am a new customer. When I first signed up $59.98 was withdrawn from my account. I haven't even started using it yet and my account was charged another $4.37 with no pre-authorization or explanation....
Hi dking0145,
Please accept our apologize for the inconvenience this has caused you. We cannot calculate state, local, property or communications taxes at the point of sale so customers where taxes apply will receive the charge for taxes after the system is installed and activated. This should have been explained in the welcome email sent to you after ordering. In any case, I'd be glad to assist you further through the private message you initiated.
Thank you,
Amanda
Hi dking
It's been a while since we've heard from you so this thread will be closed. If you have any questions or concerns later on, feel free to create a new thread. Please note I previously sent you a private message on March 9th with more information.
Thank you
Amanda
