jacob002,
Thanks for reaching out! It seems this is your first post here. Welcome to the Community! As maratsade stated, it is difficult to have your account ownership changed, as the account is tied via SSN to the person who originally signed up with us. To start, it is necessary to fill out Account Ownership Change forms, which can be found here: https://my.hughesnet.com/support/faq/337/ .
We were unable to locate your account through your Community profile. Please send us your account number or a phone number tied to the account here: https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584 We'd like to look into what you're reporting, and take a listen to that call.
We'll be able to look into the account and see what we can do to assist, but it may end up being easiest to create a new account under your name.
Thanks,
Remy
The change of account forms on the page you provided are for franchise/enterprise or for SME business customers. That wouldn't work for a residential account holder, right?
