Hi Remy,
Thanks for your reply. When I click on the second link in your reply I get a screen that says "an error has unexpectedly occurred". See screenshot.
Of the two options, filling out the form to change the account name and username, and closing the account and opening a new one (don't know how much work is involved with that) which is easier.
And, how do I get the account number and phone number to you given the error?
jacob002,
Thank you for following up! The link was broken, as I added a period at the end of it. Thank you to maratsade for noticing that! In regards to account ownership change, we are unable to change account ownership if the modem is leased. I would recommend closing the previous account, and having a new one set up through us at 1-866-347-3292! There are a lot of hoops that need to be jumped through otherwise, and it can be a long process without a guarantee of successful ownership change, especially for our residential customers.
Thanks,
Remy
