Cancelation Fee for Gen 5
I am a disabled 63 old male that lives in a rural area that had only Hughes Net for internet. I signed up over 2 years ago and could not use the internet after 3 PM; after multiple calls to the help...
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I live where there is no cell service so that is not an option. When I had the older generation Hughes net, which I had for 2 years, I was able to use my cell phone on wi-fi; but was not that great and after 3 PM I had basically no internet. Hughes' solution was for me was to go to their newest and greatest Gen 5 technology. Before I signed up I specifically asked the rep would I be locked in for 2 more years and she said "no I would not." The Gen 5 was worse than the Gen 3 in my opinion and was no solution. I needed to be able to talk to my physicians and health care providers but was not the case with Gen 5. I have documented 34 calls into the support staff and basically several of them said "we have issues with Gen 5." My whole point is that we should not be held accountable for a service that was not what was claimed, as California ex-clients are expressing in their action against Hughes.
CSPMONE, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
