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Cancelled service, still charged

Cancelled service, still charged

Over one year ago I cancelled my service.  Evidently the outsourced customer service rep misunderstood my request and put my account into a "suspended" status and began charging me again 6 months later.  When contacting support, they claimed I agreed to the suspended status because it is documented and that they would not refund any charges.  Now, call me crazy, but when you are talking to someone who is not native to your language, they can hear and document whatever they want, but that doesn't mean it's what you said.  I'm still being billed and getting letters from the credit department about my "overdue" bill.  Yet a third call to their support department still gives me no results, and a rude, insulting "supervisor" who tried to use an American accent when I asked to be transferred to the United States.  He basically inplied I was being dishonest.  This is the worst customer service I have every encountered.

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator
Moderator

Re: Cancelled service, still charged

Hi ml_tl_wallace19,

 

Thank you for your patience while I investigated your case. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

Thanks,
Liz

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6 REPLIES 6
Professor

Re: Cancelled service, still charged

The Hughesnet staff on this site are usually here M-F, 9-5.  Please give them some time to review your account and get back to you.

 

Re: Cancelled service, still charged

Thank you, that would be greatly appreciated.  

Moderator
Moderator

Re: Cancelled service, still charged

Hi ml_tl_wallace19,

 

Thank you for bringing this to our attention. I'm sorry to hear about this, we can certainly look into this for you. Please give me some time to investigate what happened and I'll post back once I have an update for you.

 

Your patience and understanding are much appreciated.

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Moderator
Moderator

Re: Cancelled service, still charged

Hi ml_tl_wallace19,

 

Thank you for your patience while I investigated your case. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Re: Cancelled service, still charged

Thank you, Liz!  Everything is finally (I think...fingers crossed) fixed.  I appreciate your help so much!

Highlighted
Moderator
Moderator

Re: Cancelled service, still charged

You're welcome ml_tl_wallace19! Reach out again if you have any other concerns, we're here to help.

 

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->