Forum Discussion

FordGuy's avatar
FordGuy
Sophomore
8 months ago

Confirming temporary suspension of service

I set up a Temporary suspension of service via Phone Support. How do I know that it is in effect? Web account says ACTIVE, 27 days in Billing Period, automatic payment enabled. How can I be sure next...
  • FordGuy's avatar
    FordGuy
    8 months ago

    It is official as I just got an email from HughesNet confirming that our service is "voluntarily" suspended. Thanks again for your help.

Damian's avatar
Damian
Moderator

FordGuy

 

The case number you provided does notate the suspension request with phone support. I see the account was successfully placed on suspension today for 6 months and you should expect the service to be stopped within 24 hours. This is according to the notes from the case. I apologize for any misunderstandings that took place during the first conversation with support. -Damian 

FordGuy's avatar
FordGuy
Sophomore
8 months ago

It is official as I just got an email from HughesNet confirming that our service is "voluntarily" suspended. Thanks again for your help.