CPA,
No, that's not the case in this situation. The first 8, yes 8, numbers did NOT change. Only the last 8 numbers changed. I get the fact that
prepaid cards are a disaster to companies. Our card HAD to be replaced due to the number being HACKED thru HughesNet to begin with
and nobody seemed nor still seems to be concerned about that fact.
As for our service issues, all we've gotten is excuses and blame on our computer. Supposedly the engineers are working on upgrades
that are suppose to help with that. We are just waiting on notification of when they go into effect. Probably will be waiting until the cows
come home for those. We have just reserved ourselves to the poor internet service we have gotten ever since we upgraded to Gen5
20 months ago and don't expect anything to be done.
Thanks for taking the time to reply, much appreciated.
Bill & Reta
Bill and Reta,
I do have an update on your current situation. We believe we have a resolution for your issue with slow performance and we would like to send a technician to fine tune your HughesNet system at no cost. Please see my most recent private message to schedule an appointment.
-Jay
