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Credit that was promised and not received

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New Poster

Credit that was promised and not received

I have a case number for a coversation concerning a credit that is supposed to be due to me. Now I am being told that Iam not due one.I need this case pulled to verify that I know what I was told.

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Moderator

Re: Credit that was promised and not received

@georgiagirl70,

 

Thank you for reaching out to us. I am sorry to hear you may have been misinformed. Please private message me the case number associated and I will investigate this right away. 

 

-Damian     

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New Poster

Re: Credit that was promised and not received

The conversation referance number is 127575202. The representatives' name was Christine James. I had called in that day because I had made my payment to have my services restored, and the rep told me that as I had paid the entire bill, even for the period that my services were not active, I would receive a  credit on THIS MONTHS' BILL. 

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Distinguished Professor IV

Re: Credit that was promised and not received

@georgiagirl70 

 

To private message Damian, click on his name and then click Send a message on his page.  Or, you can use this direct link to send him the message.


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