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eco
Junior
‎07-12-2024 02:56 PM
‎07-12-2024 02:56 PM

Data Billing

Once again confusion reins. I posted re : this issue before a 6 day difference, this time it's 18 days. I hope this can be explained. The data graph shows 3 days left , the usage states 20 days. Any help appreciated.

Hughes Billing Cycle .png Hughes Data Cycle.png

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3 REPLIES 3
eco
Junior
‎07-13-2024 08:28 PM
‎07-13-2024 08:28 PM

Whaa? I post a screenshot yesterday, and shazaam I am restored ! a miracle !

Today - Compare

Hughes What _ .png

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ukeluver
New Member
In response to eco
2 weeks ago
2 weeks ago

I'm running into the same problem.  I supposedly have a ticket open via a chat I had with support two days ago.  I supposedly am going to get a call back.  I saw some icons for tokens on my account yesterday that I didn't purchase, but still said I had zero pri data.  IDK what is going on but guess I'll have to call them back and raise the roof until I get an answer.

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maratsade
Distinguished Professor IV
In response to ukeluver
2 weeks ago
2 weeks ago

Instead of "raising the roof," try opening a ticket here by going to the tech support section and creating a post where you describe the problem and provide as much context and information as you can. The HN reps on this site are very helpful.  Keep your expectations reasonable and give them some grace. They're not here to jump at your command, but they are here to help you get the best out of the service.