Forum Discussion
Double Billed
In December while giving new bank info for autopay the customer service rep suggested that we upgrade to 5g service. Fine. The problem is that they never closed the old account and charged us for the...
Hi JohnJeremy, welcome to the community and thank you for posting! I actually see that another one of our representatives, Felicia, has sent a message to Mark Eitzel on Facebook regarding this matter and we are addressing it appropriately. How our phone agents responded to this is unacceptable and we're going to get this resolved for you.
The one thing I'd like to point out is, you'll want to make sure that your support center account is registered with the new DSS number. This will provide the correct billing invoices and data meter regarding your account. :)
-Brooke
