History of updates etc.

Amanda,

While I do appreciate the time you are taking with this
problem you do not understand what information I am looking for. I did
follow the instructions you sent and got the exact same results because
it is what I have been looking at all day.

What you show on the
billing site is not a STATEMENT it is an INVOICE, I totally understand
the concept of start/end dates for monthly service (I believe Hughesnet
does not understand the concept of exact dates). It does not give me the
exact date the changes were made only what month you have billed me for
the service. An exact date i.e. would be 11/07/2014
which would be shown on an ITEMIZED STATEMENT.  We did change our
service to Gen4 PRO MAX but cancelled the change 2 weeks later when it
was realized we did not need Gen4 PRO MAX.

There is definitely a problem, I  spoke to 3 different representatives for the last 2 months (2 of them this morning concerning
the billing. The first rep I spoke with last month confirmed we had the
service for 2 weeks then tried to tell me the $194.66 was the correct
charge.  The first  representative I spoke to this morning
told me we used the service for 30 days.  I do thank you for the fact
that I went back and reviewed the information. The normal monthly charge
for the Gen4PRO MAX is $129.99 the total of the bill in question was
$194.66 minus an overpayment of $30.62, isn't strange that the total
bill was 30 days plus 2 weeks for the service instead of the 2 weeks we
actually had the service before cancelling. If I understand your billing
process correctly you charged 30 days in advance for services we had
not yet used and added on the 2 weeks we used.

Apparently you
cannot give EXACT dates for upgrades etc. (poor record keeping on
Hughesnet's part). Unlike other providers you do not send an email
informing customers of changes or for the customer to confirm that yes
they are the person that made the changes so there would be an exact
date of change for the customer to refer to and your phone reps are
either making false statements or don't know what they are doing.

Unfortunately,
I have a big problem paying a bill that the charges cannot be proven
with exact dates of changes, which Hughesnet is either unable or
unwilling to supply in the billing information given to their
customers.  Until the time this exact information can be proven I will
not pay this bill, any late charges related to this bill or any other
charges Hughesnet may attempt to bill because of this bill including
early termination fees as a result of this bill

Sincerely,

Oliver V. Giddings