Hi Liz,
This is just too strange. Very bizarre. I called in to Hughes using the landline, entered the landline 251 number and the computer couldn't find my account.
Then I called in using my cell phone, entered the 251 number and it found my account, confirmed the zip code and began giving me options, same as always. It worked many times over as I went through the numbers and tried to learn how to get the screencap to send you.
I'll try it with my wife's phone when she gets home this afternoon.
I don't know how to make one of those video things like you and my old friend Amanda made but they're very cool. I did take a screen capture of my phone face after I went through the numbers. I'll send that to your PM.
How strange. Well in any case, you can just use your current number to pull up your account when calling support. As for your primary concern regarding what number is pulled when creating a dispatch, I've already escalated this to our field services department so we can ensure that the right number is on file for the techs. I'll keep you posted once I have an update from them.
-Liz
