Forum Discussion

GeorgeFerguson's avatar
GeorgeFerguson
Sophomore
8 years ago

Hughesnet Owes Me

Hi Liz.   On the 8th of may my HN9000 service went down and customer support told me a tech would need to be sent out. I was told that I would be credited for the three days it would be down. Now t...
  • Liz's avatar
    Liz
    8 years ago

    Good morning George,

     

    Thank you for posting. I'm sorry to hear this, I can certainly take care of this for you. I've already pulled up your account and applied the appropriate credits. If you have additional questions, feel fee to reach out again.

     

     

     

  • GeorgeFerguson's avatar
    GeorgeFerguson
    8 years ago

    Good Morning Liz. Thank you for taking care of this so promptly.

     

    Regards

     

    George Ferguson.

bounceback2p's avatar
bounceback2p
Junior
8 years ago

George...So glad to hear you were able to get the credits handled that you deserved. It's good to know somone got some results for this issue. We've had Hughes Net for almost 5 years now and our service has been down for over 220 days during that time. We've been promised time after time we'd get the credits for it. NEVER happened. Sorry to say, if we had another choice for Internet in this rural area, we'd be gone. But we're stuck with it. Maybe someone will see this and finally do something about it as they did for you.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago
    bounceback2p wrote:

     Maybe someone will see this and finally do something about it as they did for you.

    You should start a new post regarding your issue to receive help.  

    • bounceback2p's avatar
      bounceback2p
      Junior
      8 years ago

      Thanks Gabe for the advice. Since I'm new and trying to figure out how to do just that, maybe you can help me. I don't see anywhere to start a new thread. I replied to one similar as ours hoping to get assistance.

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        8 years ago

        bounceback2p

         

        In that case, Welcome to the Community!  I'd be happy to help.

         

        In order to post, while signed in to the Community and on the main page, click on the category that best fits your issue.  myAccount and Billing, Tech Support, etc.  Then, while in that category page, click the blue Start A Topic button on the upper right.  On the next page, create a title for you post, and then explain the issue in the main body.  

         

        Over on the right hand side, there may be a spot that says "Choose a Label."  If that is there, you should click on the label that best fits your issue.  Then click Post (under the main body of the post) and you're all set. 

         

        When you post, you're automatically subscribed to that post, so you should receive an email of any replies to your Hughesnet email, but you can also periodically check back to see if anyone has replied.  

         

        Hope this helps.  :)