Hughesnet Owes Me

[jimizap]

I have had absolutely horrible service from HughesNet since I placed an order last week and I requested, through one of your surveys, that someone call me about it because there's too much info to type. I submitted that survey/request a week ago today and never received a call from anyone. I made a call to phone support today and spoke to Mary Lopez in the Phillipines, reference number 106973251, about a payment of $60 I had to make to the techinician for a non-standard installation fee which I was never told about when I asked what I was going to be paying for when I ordered the service. I want this credited to my account. Mary directed me here to make the request and attach a copy of the HUGHESNET receipt the technician gave me:

Please let me know as soon as possibe that this will be credited to me AND have someone from customer service call me call me.

[C0RR0SIVE]

Curious, what was non-standard in your install?

You can view what falls with in the normal installation here: https://internet.hughesnet.com/faqs/installation/

[Amanda]

jimizap,

I am very sorry for any inconvenience. We have sent over your information to our installation manager here in the corporate office to investigate further. To expedite a resolution between us, I will be refunding you the $60 charge as I do not see any non-standard work on the installation photos.

Thank you,

Amanda

[Amanda · Accepted solution]

jimizap,

Just wanted to let you know the refund has been processed. Depending on the posting speed of your bank, it can take 1-7 business days for it to reflect in your balance. Here is our case number for your reference: 107119004

Thank you,

Amanda