Last month, I called and asked to have the Emergency Broadband Benefit applied to my account. After I hung up, the monthly plan amount was suddenly increased $10 and a mystery charge of $8.11 was also added (nothing was said about this while I was on the phone). The amount due was $18.11 more than my December invoice. I tried emailing (refused to help), then used chat and was not told the truth about the charges (customer service said the $8.11 was a late fee, even though it appeared the same day the EBB was applied to my account). I was also told that the $8.11 would drop off once I paid the invoice. My January invoice is $18.16 more than what it was before I asked to have the EBB applied. This seems very shady. Beware and check your invoices.
