Good morning Shaunluke,
I see it's your first post here, so welcome to the community! I'm sorry to hear about this mixup-- I pulled up your account to review your case notes, and I see our agents have already made adjustments to your account to address your concerns. In the case where credit has already been applied, it cannot be converted to a refund, I apologize for any inconvenience this may cause. The $125 credit is already on your account, and an additional $25 x 6 month discount has been applied as well. So for your next bill on July 23, your card on file won't be charged anything, and you will have credit left over to bring your August bill down to around $50.
That's an absolute LIE the $125.00 has not been refunded to my account. I was told I had to call them a month after they had stolen it before they could post it to my bank account. As far the discount goes it is to be applied to future payments to cover the cost of the over draw caused by stealing and additional $125.00 from my account which caused several ISF. That is what that was for.... Bottom line is your company stole $125.00 from me, caused insufficient funds against my checking account. And still has not refunded me my $125.00. You can LIE all you want in this forum but I know what is happening with your company. Untill my $125.00 is refunded back to my checking account you and your company are LIAR'S and Thieves Period..!!!!!
Shaunluke wrote:That's an absolute LIE the $125.00 has not been refunded to my account.
Liz stated that they can't set it up as a refund, because the agent set the $125 up to be a service credit, as in, it's applied towards your next billing period.
She also stated that you are getting a $25.00 credit on top of that for 6 months for the inconvienience that this has caused you.
While you wont be getting a refund directly back to your bank account, you are getting the $125 in service credit plus an aditional $150 in credits towards your bills over the course of 6 months for the inconvienience that this has caused you.
Hi Shaunluke,
The $125 has been credited to your HughesNet account. This is reflected in our billing system and will be reflected in your next bill, this is in addition to the $25 monthly credit you'll start seeing every month for 6 months.
As I stated before the stolen money needed to be returned to my account because that's where it originated from...I was told my money would be refunded to my account. Not to be issued credits. I'm sure other's have been ripped off with the same fraudulent withdrawls from customer's accounts. I will not be satisfied until my stolen money is returned to my account. Plain and simple
Shaunluke wrote:Untill my $125.00 is refunded back to my checking account you and your company are LIAR'S and Thieves Period..!!!!!
Well, that will be on the day your August bill is generated and the remaining funds for that bill are collected, as at that point $125 will not have had to have been collected from your checking account.
And, if you want to go further, however much longer it takes for the $25 monthly discounts to cover your ISF fees.
It was not thievery, but rather a mistake.
