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I CAN NOT get anyone on the phone or chat.

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New Member

I CAN NOT get anyone on the phone or chat.

I CAN NOT get anyone on the phone or chat. I just want to cancel my service. I’ve waited on hold for 30 plus minutes to be disconnected, twice. Also, used the chat option, but after confirming account and then addressing my issue, they never respond back.
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Distinguished Professor IV

Re: I CAN NOT get anyone on the phone or chat.

@kaneallen 

 

By phone is the only way you can cancel, so I wouldn't bother with the chat.  

 

Regarding the phone issue, it can help to call early in the morning or later at night, but before midnight (EST), when the cancellation department closes.  

 

You can also try 877-329-1403.  It's an alternate number that may be less busy, though you still may be on hold for a bit. 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro

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1 REPLY 1
Highlighted
Distinguished Professor IV

Re: I CAN NOT get anyone on the phone or chat.

@kaneallen 

 

By phone is the only way you can cancel, so I wouldn't bother with the chat.  

 

Regarding the phone issue, it can help to call early in the morning or later at night, but before midnight (EST), when the cancellation department closes.  

 

You can also try 877-329-1403.  It's an alternate number that may be less busy, though you still may be on hold for a bit. 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro

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