I keep getting taxed for a service I no longer use.
I have recently discontinued my phone service but I keep getting taxed for it. I have called about this several times and told it is fixed but it keeps comming up on my bill.
Forum Discussion
Good, you're in the right area now. :) The reps will see this next week and address it. Give them time, as there may be other people ahead of you (and there are only a handful of reps on the site).
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
pattymotley wrote:I have recently discontinued my phone service but I keep getting taxed for it. I have called about this several times and told it is fixed but it keeps comming up on my bill.
Thanks. I just did a chat but the person I need to talk too was not available. I'm just tired of having to deal with this every month.
Yeah, I'd be pretty steamed too. I can't imagine it's hard to fix your problem, unless there's something going on you may not be aware of. The reps here can check your account (unless you're a business account, in which case their superpowers are limited) and tell you what's going on. They're very responsive and helpful, but overworked, so it may take a bit. Keep an eye out, though, and I would say if 7 business days go by and you don't hear anything, you could post a gentle reminder.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
pattymotley wrote:
Thanks. I just did a chat but the person I need to talk too was not available. I'm just tired of having to deal with this every month.
