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Hi Katie,
I'm glad you found the community, thank you for posting. I can take care of the suspension for you. When would you like the service to be reactivated?
-Liz
Could you explain what it is that you need, Katie?
Hi Katie,
I'm glad you found the community, thank you for posting. I can take care of the suspension for you. When would you like the service to be reactivated?
-Liz
You're welcome! Just one month? Can do; so March 27? Your service will reactivate on that date, but if you need to reactivate before the 27th, just give us a call if you're back in the states.
Please be aware that your Express Repair, lease fees, and taxes still apply during suspension. Also, the suspension period does not decrease your 24 month commitment. Suspending now will apply prorated credits on your account, and upon reactivation, you'll get prorated charges.
If you understand and are OK with this, please let me know if you're good with the March 27 reactivation date.
Thanks,
Liz
No, I believe I have your SAN ending in 15, is that right? If so I'll go ahead and start the suspension.
-Liz
You're welcome! I've initiated the suspension for you (looks like it's not as immediate as I thought). I'll check in on this tomorrow morning and make sure it's processed.
-Liz
Hi Katie,
Just letting you know your account is now in suspension! Have a good weekend!
-Liz