I'm glad you found the community, thank you for posting. Please give us some time to review all your case notes to see what we can do. To help expedite the process please post your testmy.net results URL so we can see the history of your speed tests you ran with our phone/chat agents. Otherwise, I'm only seeing two speed test results from last year:
Your cooperation, patience, and understanding are much appreciated.
First, please don't post in such large font, as it makes the post very difficult to read.
Also, and more importantly, you should NEVER post your account number (DSS....) on any public site. Posting your account number is like posting your credit card number. Due to this, you should immediately edit your account number out of your post. The reps can find your account without it.
Edit: To delete your account number from your post, click on the three dots to the upper right of your post and then click Edit Message.
Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.