Forum Discussion
Misled by sells rep about set up fees
Hello. I became a Direct TV customer a week ago, and was offered Internet with Hughes Net. I was told it would only be $99 and I would be billed for the rest later. I asked if I could call back, as I...
Hi jerryandrea,
Welcome and thanks for posting. We can certainly look into this for you. Can you elaborate further on what was promised on the call? It sounds like you were offered a $99 activation fee, but aside from that, there still is the monthly fee which includes the service and lease which would add up to about $60 a month. The additional big charge on your bill here is for the purchase of the router, which is $99. Was the promised to you free?
Thanks,
Liz
Welcome and thanks for posting. We can certainly look into this for you. Can you elaborate further on what was promised on the call? It sounds like you were offered a $99 activation fee, but aside from that, there still is the monthly fee which includes the service and lease which would add up to about $60 a month. The additional big charge on your bill here is for the purchase of the router, which is $99. Was the promised to you free?
Thanks,
Liz
