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Moving to Address that already has internet

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brodykilpatrick
New Member
‎07-11-2018 03:16 PM
‎07-11-2018 03:16 PM

Moving to Address that already has internet

I need to cancel my service after 1 year, because we have moved to a location that already has internet. Hughesnet wants to charge an early cancellation fee, but our situation has changed due to the move. I was not given any options to cancel without termination fees because I have moved. Please help me cancel this. Related to case # 113740997.

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maratsade
Distinguished Professor IV
‎07-11-2018 03:20 PM
‎07-11-2018 03:20 PM

It's not Hughesnet fault that you're moving. The contract stipulates that if you end your subscription early you pay a penalty.  Moving is not listed as an exception to this stipulation. 

 

*I'm not a Hughesnet employee or representative.