Forum Discussion
No onine debit card option for bill payment
I have had problems over the past year with trying to pay my bill by debit card. I finally found where I could go to the old Customer Care and pay without logging in. Today, the pay without logging...
Hey Gwalk
Thanks for the addition. Just as an FYI, the payment layout in the Support Center is different than the old page (in your screenshot). The checkbox is left unchecked by default. This is the new look:
~Amanda
I tried to pay again, but this is the message I got: "Attention: This transaction cannot be processed. Card not accepted. Please try another card."
I had no problem at all with payment when I used the old payment page tht Gwalk posted above. It is the NEW system that has been giving me fits.
Again, I have plenty of money on my debit card, so why isn't your system accepting it as payment?
It is enough to make me want to quit Hughesnet and turn my phone into a hotspot!
MsSippi,
Is the card you are trying to use a pre-paid or reloadable card? Perhaps an employer-provided payroll card or SSI/disability card?
Amanda
The card I use is my SS/disability card. Why should that make a difference?
MsSippi
Around last year, maybe a bit longer than that, Hughes began only accepting pre-paid or reloadable cards as one-time payments. If you leave the "save this payment method" box set to No or leave it unchecked, the payment should go through online. If you can try one more time and make sure that box is not checked and/or set to "no" and you are still having the issue, I will bring this up with our billing team.
Thank you,
Amanda
