Paid bill and the next month in advance

[Cela9609]

So I paid June’s bill last month and at the same time (06/22) paid for this month. And yet I was billed and it tried to take the amount out of my account of which was cancelled, hence why I paid a month early to have time to sort the account out. I called and the rep did not understand and seemed to not know English well which baffles my mind. Any assistance would be so appreciated!

[Liz]

Hi Cela, 

  I see it's your first post here, so welcome to the community! I can clarify your billing history for you, so you've come to the right place.  Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to explain your recent billing history.