We have HughesNet Gen5 at a remote cabin and back in December I unplugged our modem and brought it home. Today I logged in to check my bill and noticed there was over 4GB of usage showing this month. I've read plenty of other posts about phantom usage and haven't seen any like my scenario where the modem has been unplugged for months.
I emailed tech support (case 110103145) explaining the modem has been unplugged since December and we have usage showing. I received back the most ridiculous cookie cutter reply saying it could be my netflix usage, automatic updates or VOIP. They didn't even read my issue or make any attempt at resolution.
Here is a screenshot I just took:
Has anybody else experienced this?
Thanks
Alrighty...My morning coffee has kicked in and I actually think I know what the problem is...why it is that your graph is showing data being used.
Back in December, you powered off the modem, packed it up in a box and took it home with you, however, when your refresh date came around, HughesNet was unable to communicate with your modem to refresh the data charts (being that it was unplugged) so they continued to display the OLD data usage that you had used prior to unplugging the modem.
As soon as the modem is powered back on, your graphs will refresh and display the correct data usage being used from the time you plugged back in your modem.
Basically...whenever you sign into your account, the usage chart (which I circled in red) will continue to show the same exact thing....4464.00MB. This is the amount of data you had used back in DECEMBER prior to unplugging the modem.
Whenever you decide to plug back in the modem, this chart will refresh.
Regardless of whether your modem is plugged in or not, your billing cycle (which I circled in blue) is not affected by any of this, thus the reason you can observe it counting the days down in real time...
I'll bet you anything that if you sign into your account today, you will see the same 4464.00MB chart being display, but it will now show 5 days remaining. (I deducted two billing days from the time you posted this)
Hope all of this makes sense...
I am 99.9% certain this is what is going on...(even with just one cup of coffee, haha)
Of course, @Amanda can double check this come tomorrow..
