Forum Discussion

fox12's avatar
fox12
Junior
4 years ago

Plan reset, lost tokens.

Hi, need help please. Yesterday I had 24 tokens, and approx. 10gb of my plan with 8 days left in this period. This morning my plan has been reset to 100% the bonus has also been reset to 100%. And ...
  • Liz's avatar
    Liz
    4 years ago

    Hi fox12,

     

    Thank you again for your patience and cooperation. I've sent you tokens to make up for all this. Please don't hesitate to stop by the community again if you have any other concerns.

     

    Thanks,

    Liz

fox12's avatar
fox12
Junior

Thanks Liz. I am watching it, I will let you know. Wishing you a nice productive weekend.

fox12's avatar
fox12
Junior
4 years ago

Hi Liz. My plan reset ok but the tokens are still gone. I had 24gb, now I have none. I can post a screenshot if you need it.
Thanks for your help.

  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Good morning fox12, 

     

    Thank you for letting me know what happened! No need, I've already taken all the screenshots I need and have informed the engineers how it went over the weekend. I'm checking with them whether it's alright for me to give you tokens to make up for the missing ones. I'll keep you posted.

     

    -Liz

    • fox12's avatar
      fox12
      Junior
      4 years ago

      Hi Liz. 
      Thanks, I really appreciate it...Have a great day.

      • Liz's avatar
        Liz
        Moderator
        4 years ago

        Hi fox12,

         

        Thank you again for your patience and cooperation. I've sent you tokens to make up for all this. Please don't hesitate to stop by the community again if you have any other concerns.

         

        Thanks,

        Liz