I had services for less than a month and cancelled it... I have still been waiting to receive a return equipment package. I have yet to get that back. I called about two weeks after canceling services and found out they didn't have the correct address, so I updated that and was told the box wouldn't be sent out for another few weeks. I look at my bank statement today and there is an almost $300 unreturned equipment fee in my account. I called to let them know I still have not received a box and they told me they cannot refunds that because their systems won't let them... And then I was told I needed to call my bank and have them reverse the charge. I told the lady that it did not work that way but I would still call and talk to my bank. I called and talked to the bank and they told me that because it was still pending that I could get it cancelled but they would need an authorization code from the service provider. So when we did a three way call with HughesNet, myself, and my bank to get it cancelled HughesNet told me and my bank that they did not have an authorization code... But if they were able to take my money they would have an authorization code. I am extremely upset because obviously they are able to take my money but not able to send out a box so I can return the equipment.. That has been sitting on my desk waiting to be returned.
All I want to do is get my money back and return this equipment.
