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Problem with billing

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Evansb85
New Member
‎02-20-2018 05:47 AM
‎02-20-2018 05:47 AM

Problem with billing

I opted for zero reinstall option, and the customer service representative reassured me that since i had NO upgrages & the SAME equipment that there would be no charge for moving to my new residents. Well come the second of the next month $475.19 (which was my rent plus some) was charged from hughesnet.??? I have the invoice from the same guy who installed my service at both places!! & it says NO CHARGE. Then my invoice has upgrade equipment & service charges on it?? Why? Please help me figure out how to fix this.
2 REPLIES 2
Amanda
Moderator
Moderator
‎02-20-2018 03:03 PM
‎02-20-2018 03:03 PM

Hi Evansb85,

 

We're very sorry for any confusion regarding your billing and I am sure I can help clear this up. I'm pulling up your account now to review the previous invoices and see how it breaks down.

 

Thank you

Amanda

Amanda
Moderator
Moderator
‎02-20-2018 03:16 PM
‎02-20-2018 03:16 PM

Hi Evansb85,

 

It appears the move order for your relocation was created incorrectly. I will send you a private message with more information.

 

Thank you,

Amanda

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