You will need to call or chat with customer service. Keep in mind that given the current crisis, there are delays for both, so you will need to wait to get to an agent.
The HN staff on this site will not be back until Monday.
I suspended my account for two months but came home early. Can’t get any help in reactivating service
Thanks for visiting our community! I located your account and see you spoke with a support agent this morning and a reactivation was done. Let me know if it didn't come back online or if you have any other concerns.