Hi All,
When I signed up the Retailer told me I would get the 50GB for $99.99 for 24 months, I have the ad flyer he gave me.
I was billed yesterday as shown below. What's going on here? TIA
08/01/2018 | Credit Card Payment | Payment Received | $-150.28 | $0.00 |
08/01/2018 | Credit Card Payment | Payment Received | $-40.65 | $150.28 |
08/01/2018 | Billing - AUG 2018 - B1-328574009 | Bill Generation | $190.93 | $190.93 |
Hello JMH3 welcome to the community and thanks for posting! Check your private messages, I sent you a response so we can discuss the matter.
Thanks :)
-Brooke
Clearly the retailer didn't set it up correctly. Best to bring it up with them.
Here's an update to my problem. Apparently my initial installation was not done correctly and my equipment was not properly reporting my bandwidth usage so I was misled into thinking I would only need 20GB and changed my plan.
Not long after they sent a tech out on a service call and fixed the "problem", which I wasn't aware I had until it was fixed.
Then it began reporting correctly and I monitored my usage for awhile, prorated it out and decided I would need closer to 50GB so I changed back.
Because of a faulty install/equipt, whatever, I am now off the $99 special and on the regular $129.99 price.
I don't feel I should have to pay more due to something that was out of my control.
JMH3 wrote:Here's an update to my problem. Apparently my initial installation was not done correctly and my equipment was not properly reporting my bandwidth usage so I was misled into thinking I would only need 20GB and changed my plan.
Keep in mind that, during your first twenty days the service is in what's known as a "relaxed bandwidth state", meaning that your data allotment is continually reset during this time. It's basically like having unlimited data during these twenty days. After those initial twenty days your service reverts to its normal state, meaning your data starts being counted. So, during your first month, your monthly data allotment is only used during the last ten or eleven days.
HughesNet does this as a courtesy. It is to allow new subscribers to bring their devices to current without it affecting what would be their normal monthly data allotment. The "relaxed bandwidth state" is explained in the Welcome email sent by HughesNet.
This is done for all new subscribers. It's not due to faulty equipment.
